The Legal and Legal Services Department (Cejur) enabled a digital service so that inhabitants of the Mexico City may interpose Complaints Neighborhoodsin less time and to prevent conflicts from escalating into criminal proceedings.
On this platform, implemented by the Cejurthrough the Executive Directorate of Civic Justice (DEJC) and the Public Innovation Agency (ADIP), citizens will be able to report their Complaints citizens in a way formal without having to go in person to the civic courtsbut these will give a quick response to your application.
The digital tool is “Complaint from individuals before Civic Courts” and can be found here.
How to file a digital citizen complaint?
To file a complaint you need to have an account Key CDMX and follow these steps:
1. Log in with CDMX Key
2. Know the name and address of the probable offender to include it in the complaint.
What kind of problems can be reported?
Through the digital tool implemented by Cejur, the capital’s residents will be able to report the following:
– Situations in which noise affects people’s tranquility.
– Obstruction of entrances and exits to buildings without consent.
– Irresponsibility of any citizen in caring for pets.
– Prevent or hinder the use of public roads.
The available procedure is enabled only for violations in the Civic Culture Law of Mexico Citysince it is about conduct that constitutes a crimesuch as theft, threats or domestic violence are dealt with through the website Online complaint.
Keep in mind that one complaint citizen It is a complaint or expression of discontent that a citizen presents regarding the “provision of public services, non-compliance with laws, the conduct of officials, or any other situation that negatively affects the community or specific individuals,” according to the Civic Culture Law.
How to create the CDMX Key Account?
If you don’t have one yet CDMX Key Account you can do it in the following way:
- Enter the site CDMX key
- Enter the CURP and check that your data displayed on the site is correct
- Enter the zip code and verify the address.
- Then fill in the empty fields with your email and cell phone number.
- Then create a password of at least 8 characters for the account, which must include: lowercase letter, uppercase letter, number.
Once you have your Key CDMX You can file a citizen complaint or carry out any of the following procedures:
- Renewal of type A license
- Registration card endorsement
- Photocivics
- Request for certified copies of birth certificates
- Certificate of no criminal record